GTC
§1 General, scope of application
(1) These General Terms and Conditions (hereinafter referred to as "GTC") shall apply to all business relationships between Indiko GmbH (hereinafter referred to as "Supplier") and its Customer in the version applicable at the time of conclusion of the contract. By placing an order, the customer agrees to these GTC and is bound by them.
2. deviating general terms and conditions of the customer are rejected.
3. should individual provisions of these GTC be invalid in whole or in part due to mandatory statutory provisions (in particular the Consumer Protection Act = KSchG), the remaining provisions of these GTC shall remain in full force and effect.
4. both consumers and entrepreneurs are considered customers in accordance with §1 (1). A consumer is any natural person for whom the purpose of the order cannot be attributed to a commercial, self-employed or freelance activity. In contrast, an entrepreneur is a natural or legal person or partnership with legal capacity who places an order for commercial, self-employed or freelance purposes.
§2 Conclusion of contract
1. the purchase contract is concluded with Indiko GmbH.
2. the presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog.
3. we reserve the right to change the respective range of services at any time.
4. customers can initially place our products in the shopping cart without obligation and, if necessary, remove them again. By clicking on the ''Continue to checkout'' button, the customer is taken to the checkout page, where he/she enters all data relevant to shipping and invoicing and selects the desired payment method. By clicking on the ''Buy now'' button, the order process is completed and the order is sent to the provider. Confirmation of receipt of your order will be sent by e-mail immediately after the order has been sent.
5. the sending of the order in the online store is a binding offer aimed at the conclusion of a purchase contract for the goods in the shopping cart at the time the order is sent to the provider. By submitting the order, the customer also recognizes these terms and conditions as solely authoritative for the legal relationship with the provider.
6. the receipt of the customer's order is confirmed by sending a confirmation e-mail from the provider. This order confirmation merely serves to inform the customer that the provider has received the order and is therefore not an acceptance of the contract offer by the provider.
7. the declaration of acceptance of the contractual offer shall be made within four days by delivery of the goods or an express declaration of acceptance.
8. in deviation from §2 (7), the order confirmation also represents the acceptance of the contract offer when purchasing in advance
§3 Prices
1. the prices listed at the time of the order apply to the customer's order. All prices quoted are gross prices and include the statutory value added tax of Austria. Shipping costs are not included in the gross price. These will be charged additionally. Additional costs will be charged separately.
§4 Terms of payment
1. the following payment methods are available in our store:
- Credit card (MasterCard, Visa, American Express)
- PayPal
- SEPA bank transfer (prepayment)
- EPS
- iDeal
These are provided by the payment provider Mollie and payment processing is carried out by the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter: "mollie"). The individual payment methods offered via Mollie are communicated to the customer in the seller's online store. Mollie may use other payment services to process payments, which may be subject to special payment terms to which the Customer may be informed separately. Further information on "mollie" can be found on the Internet at https://www.mollie.com/de/ . Personal data is transmitted to Mollie as part of payment processing. For further information on data processing by Mollie, please refer to Mollie's privacy policy at https://www.mollie.com/de/privacy.
§5 Terms of delivery
1. shipping costs will be added to the indicated product prices. You can find out more about the shipping costs in the offers.
2. we only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.
3. the provider is entitled to make partial deliveries and render partial services. Any costs incurred shall be borne by the provider.
4. shipping within Austria is carried out by the logistics companies specified in the Delivery & Shipping section. The provider ships the goods on working days during opening hours.
5. if payment is made in advance, delivery will be made after receipt of payment in the supplier's account. For all other payment methods, the order will leave our warehouse on the following working day at the latest.
6. if the goods are not accepted by the customer, the supplier may sell the goods to a third party after a period of two weeks and hold the original customer liable for any loss incurred.
7. should the goods not be available due to force majeure or product discontinuation or should the supplier not be able to procure the ordered products under reasonable conditions and should these circumstances only occur after conclusion of the contract and are not the responsibility of the supplier, the supplier shall be released from the obligation to deliver. Should events occur that make delivery significantly more difficult or impossible for the supplier - for example strike, lockout, official orders or similar - the supplier shall not be responsible for delays, even in the case of bindingly agreed deadlines and dates.
8. if you make use of your right of withdrawal, you bear the direct costs of returning the goods.
§6 Transfer of risk
1. the risk of unforeseeable loss and accidental deterioration of the ordered goods shall pass to the customer when the goods are handed over to the customer or a recipient designated by the customer. This applies regardless of whether the shipment is insured or not. In all other cases, the risk of unforeseeable loss and accidental deterioration of the ordered goods shall pass to the buyer upon handover or, in the case of sale by dispatch, upon delivery of the goods to the forwarding agent or other person or institution designated to carry out the shipment.
§7 Retention of title
1. in the case of consumers, we reserve title to the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve title to the object of sale until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.
§8 Due date
1. payment of the purchase price is due upon conclusion of the contract.
§9 Warranty/Defects
1. the statutory warranty rules apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the store.
2 The statutory liability for defects applies to all our products.
§10 Exclusion of liability
1. unless otherwise defined or specified below, claims for damages by the customer are excluded. If the customer asserts claims against legal representatives and vicarious agents of the provider, the above exclusion of liability shall also apply in favor of these representatives and vicarious agents.
2. excluded from §10 (1) are claims for damages due to:
- In the event of injury to life, limb or health
- In the event of warranty promises, if agreed
- In the event of intentional or grossly negligent breach of duty
- In the event of breach of material contractual obligations
Material contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract. An example of this is the handover of the item from the provider to the customer free of material defects and defects of title and the procurement of ownership of the item.
§11 Choice of law & place of jurisdiction
1. the contractual relationship between the provider and the customer shall be governed by the law of the Federal Republic of Austria. Excluded from this choice of law are the mandatory consumer protection regulations of the country in which the customer has his habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
2. the place of jurisdiction for all disputes arising from the contractual relationship between the customer and the provider is the registered office of the provider, provided that the customer is a merchant, a legal entity under public law or a special fund under public law.
§12 Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must contact us:
Indiko GmbH
Kenzianweg 8
4780 Schärding, Austria
E-Mail: service@alpenpower.com
Tel. no.: +436805001930
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The goods must be in their original condition (unopened). The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
§13 Sample withdrawal form
If you wish to cancel the purchase contract, please complete this form and return it either by letter or e-mail.
To:
Indiko GmbH
Kenzianweg 8
4780 Schärding, Austria
E-mail: service@alpenpower.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*)
- Ordered on (*)/received on (*) ______________________________
- Name of consumer(s): ______________________________
- Address of the consumer(s):
First and last name: _____________________________
Street, house number: ______________________________
Postal code, city: ______________________________
- Signature of the consumer(s):
Date: ___________________ Unterschrift: _______________________________
(*) Delete as appropriate.
§14 Data protection
1. the provisions of our privacy policy apply to data protection
§15 Other
1. the customer is obliged to notify us immediately in writing of any change of name, address or domicile. If the customer fails to do so, he shall be liable for damages and any written notification and delivery made to the customer at the last known address shall be deemed to meet the requirements of effective delivery.
§16 Severability clause
(1) Should any provision of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions.
Indiko GmbH
Kenzianweg 8
4780 Schärding
Austria
You can reach our customer service from Monday to Friday by email at service@alpenpower.com or by phone on our hotline +43 316 850 000 29 from Monday to Friday from 09:00 to 16:00.
Status February 2025
Alternative dispute resolution in accordance with Art. 14 para. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/ . We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.