Shipping

Shipping information

Would you like to know the shipping costs for your order or how to request a return or exchange? In our overview, you’ll find all the important information you need to quickly and easily shipping and returns at AlpenPower.

Delivery times

If no other period is specified in the item description, the goods will be delivered within the days specified in the table above (in the case of agreed advance payment after the time of your payment instruction). Please note that on Sundays and public holidays there is no delivery. During certain seasons and discount campaigns, delivery times may be longer. may occur. If you have ordered items with different delivery times, we will send the goods in a single shipment, unless we have made different arrangements with you. we have not made any deviating agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered. Orders received by 10 a.m. are usually dispatched on the same day (except on Mondays and in case of increased demand). As soon as the package leaves our warehouse, we no longer have any influence on the delivery time.

Customs clearance & import tax

For shipments to Switzerland, Norway and the United Kingdom, additional costs such as customs duties and import taxes may be incurred, which will be charged subsequently by the shipping service provider. These costs are to be borne by the end customer, as the goods are not cleared through customs in advance. Please be aware of the fact that a delay in delivery may be caused by the customs office of your country.

Returns

If there is a problem with your order, we are happy to assist you. You have up to 14 days after receiving your order to cancel it. You can find all the details regarding your right to cancel in the cancellation policy. If you have any further questions, contact our support team directly here.